We welcome and value any feedback that you might have for us, as we constantly strive to improve our services. We encourage you to address any potential issues as early as possible in the process, thus allowing our team to assess and, if necessary, rectify any issues as swiftly as possible.
Many complaints are based on miscommunication of different expectations. In such a situation, the best thing to do is contact our team and refer to the staff members that have handled your patient journey, so that he or she has the opportunity to directly deal with your feedback. Experience has shown that a large number of complaints can be resolved in this way.
In the instance where you feel that your feedback was not used to fully rectify your issue, you are able to make a formal complaint in writing. Please find our full Complaints Policy here.
To make a formal complaint, please call us at 0330 808 8704 or email us at info@ukveincare.com.
